Hey Tarun!

No problem at all! I’m glad the link eventually came through. Thanks for sticking with us! 🙂

Pura vida!

Hello TV!

Thank you for your interest in our discounts! I can certainly answer your questions for you. 🙂

1. We don’t have a cancelation policy of our own, we simply enforce the cancelation policies of the individual tour operators. So, the cancelation policies that will apply will depend on the exact tours you want to experience, and which tour operators run those tours. Since you’re currently considering tours run by Sky Adventures and Desafio Adventure Company, please see these links (for Sky Adventures and Desafio Adventure Company).

2. We count discounts by tour/activity, not traveler type. So, if a group of 4 people (2 adults and 2 children) want to do the Balsa River Rafting Tour, we’d count this as 1 tour discount, even though technically the adult discounts and the child discounts are entered separately on an order. Also, when activities are grouped together as combos (as is the case for the Sky Trek, Sky Walk, and Sky Tram Combo), we count these as 1 tour discount. So, in your case, both adults and both children (4 people in total) can do the Sky Trek, Sky Walk, and Sky Tram Combo, and the entire experience will be counted as one discount.

3. Some tour operators provide complimentary transportation and some do not. Desafio Adventure Company is a tour operator that does, so transportation to/from Casa Luna would be free! Sky Adventures is a tour operator that does not (they charge $17+tax/person if you want to add round-trip transportation to any one of their tours). You’ll see this optional charge noted on the tour listing page as the “Transportation Add-On.”

4. No problem! Our memberships are entirely flexible. So, start with the level you feel would be best for now, and we can upgrade or downgrade your membership from there. Once you submit an order, all of our correspondence will be handled via private email (as opposed to this public forum), so you can simply tell us you’d like to upgrade or downgrade your membership, and we’ll make that happen. If it’s an upgrade, we’ll send you a PayPal invoice for the added expense. If it’s a downgrade, we’ll refund the difference in price between the membership you purchased and the membership you need instantly via PayPal.

5. Processing times vary by operator. Some respond to our requests within a few hours and others respond within a few days. So long as an order for discounts is placed at least 10 days prior to the requested tour date (this is our policy), we’ll be able to get the discounts processed for you in time.

Lastly, with respect to your registration link, I’ve just sent you an email that contains the link! 🙂

Pura vida!

Hi again Evan!

This particular discount takes longer to process (sometimes around 3-5 days), so it will take us a little longer to get back to you about it, but we should be able to process it for you if an order is placed through our website by the end of the day today.

As a heads up, the second (free) day of the hot springs pass may not apply in your case because beginning on December 17th, the resort will be closed to the public. If you don’t plan to re-visit the resort on the second day, though (I caught in your other forum post that you are thinking about doing the Arenal Highlights Tour on the 17th), you can still plan to visit the resort for the full day on December 16th.

Pura vida! 🙂

Good morning Ted!

Thank you so much for checking in! Unfortunately, we don’t currently have discounts for the La Paz Waterfall Gardens. 🙁

Don’t hesitate to let us know if you’re looking for something else!

Pura vida! 🙂

Hi Tian!

No problem! The date is greyed out because it’s within the next 10 days, but you can simply write in the date (instead of using the little calendar to select a date). Or, if you’d prefer, you can pick a random date on the calendar, and then note the correct tour date in the special notes section on the checkout page. 🙂

Also, transportation from San Jose to La Fortuna is free provided you’re staying at a hotel or hostel in San Jose and a hotel or hostel in La Fortuna. Airbnbs and rental homes, as well as hotels/hostels on the outskirts of town, don’t typically qualify for the tour operator’s complimentary transportation. If you’re not sure, feel free to submit the names of both hotels (i.e., where you plan to stay in San Jose and La Fortuna) with the order and I can let you know if the tour operator will charge extra to/from either.

Pura vida!

Good morning Tracy!

I’ve just gone through our morning emails and spotted a notification that you registered your account and submitted an order, so I’m assuming the registration email ended up arriving okay and that all is well? If this isn’t correct, just let me know and I can help you out. 🙂 With respect to the order, we’ve just begun processing it, so keep your eyes peeled to your email inbox for updates! Note: Sometimes our emails end up in junk mail bins or trash folders, so it’s a good idea to check those spots too.

For the Starbucks coffee tour, unfortunately, we don’t have a discount for that tour at this time.

Pura vida! 🙂

Good morning Chuck!

Thank you so much for your interest in our rafting discount! Fortunately, the tour operator provides complimentary transportation to/from Hotel Eco Arenal, so the tour pick-up/drop-off there would be free.

Pura vida! 🙂