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NOTE: The content on this page was last updated on January 7th, 2018.
Following the submission of a Day Tour Reservation Request form to Pura Vida! eh?, travellers are provided with instructional information that outlines any action required of them according to the tour operator’s policies (i.e., our team will explain whether full, partial, or no prepayment is required by the tour operator, as well as outline how any payment or guarantee of payment should be provided to the tour operator if it is required). The policy information listed below is provided as a courtesy to all travellers who visit our website; travellers who opt to reserve their desired Costa Rica tours through Pura Vida! eh? will receive more specific policy information and guidance from our team throughout the process of working together than the static text posted below for convenience purposes.
THE FOLLOWING ARE THE TOUR OPERATOR’S POLICIES
- You will be able to cancel your reservation and get 100% refund (if you already paid) as long as the cancellation is made at least 3 days before the tour date.
- You can also change your tour dates or schedules freely at any time as long there is availability.
- On our tours that involve any kind or riding (i.e., ziplining, rafting, rappelling, biking, etc.), you are not allowed to carry any loose objects such as: unstrapped bags, cellphones, camera poles / sticks, or objects that will not leave your hands free while performing such activities. However you can carry a small backpack with such objects you consider necessary.
For travellers’ convenience, we list tour operators’ policies on our website, however please note that a tour operator’s policies are subject to change at any time; for the most up-to-date policy information that will supersede any detail, error, or omission from our website or correspondence, please obtain this from the tour operator directly.