Last updated on September 3rd, 2021 at 10:38 am EST
The policy information listed below is provided as a courtesy to travelers who visit our website.
General disclaimer
For your convenience, we list tour operators’ policies on our website. Please note, however, that tour operator policies are subject to change at any time and without notice. For the most up-to-date policy information that will supersede any detail, error, or omission resulting from the information provided on our website or via email/live chat correspondence, please contact the tour operator directly.
THE MISTICO ARENAL HANGING BRIDGES PARK’S RESERVATION POLICIES
Payment policies
All reservations must be canceled or modified 48 hours prior to the tour, otherwise 100% of the cost will be charged. Reservations canceled more than 48 hours prior to the tour start time apply 100% of the refund of the amount paid. In case of activities cancellation due to safety procedures in the event of an electrical storm and / or other causes determined by our Operations, Prevention and Risks Department, in which the client’s safety must be safeguarded, the activity in question will be reprogrammed in the first instance. Scheduled on a later date according to the operative possibilities of the park and the convenience of the client. In the event that the rescheduling of the activities will be not possible, the prepaid amount will be reimbursed to the client according to the means of payment used. No refund applies for transport services already consumed by the customer.
Other policies
The schedule for initiating the activities will always be given on the confirmation of the reservation, which the client must later present at the reception of Mistico Park at least 15 minutes before the start of the tour. In the event that the client does not arrive on time and cannot be integrated into the activity they will be noted as absent and a financial refund will not apply. If the conditions permit, a Mistico Park host can proceed to reprogram the activity without any additional cost, so long as there is space and availability for the requested times.
For transportation services, the schedule for picking up clients in their hotel will be noted and sent in each reservation confirmation. If the clients are not at the hotel reception at the indicated time for their transportation (pick-up) the chauffeur is authorized to wait five minutes. In the event that the clients do not present themselves within the allotted time, the driver will then gather the signature of a hotel collaborator and will depart, noting the clients as a no-show (absent) for which they will be charged in full (100%) for the services promised.
The prices of certain services, such as those for transportation, are subject to change due to any sudden adjustments for varying costs or entry fees under a new force of the government tax regulation.
Mistico Park reserves the right of admission, and in the case of any omissions to the regulations they will grant exit without right to reimbursement to those who do not fulfill the rules of the park.
Mistico Park depends on a System of Security Management that complies with the norms of law, which concerns itself with any risks through use of equipment, procedures, and training. This minimizes the probability and/or consequences of these risks, but does not avoid them.
Regulations for Entering Mistico Park:
- For your safety please stay on the trail.
- In order to not disturb the nature structured systems, please do not take any wildlife from the park.
- Access to the park with food is not allowed.
- Please do not feed animals or imitate animals sounds inside the park.
- The maximum number of people allowed on the bridge at the same time is 15. For your security please do not exceed it.
- Enjoy safely, jumping, rocking or running is not allowed on hanging bridges.
- In order to respect nature and other visitors, we recommend to talk with low voice. The use of radios, loudspeakers or similar devices within the reserve are not allowed.
- Mistico Park is a safe Cardioprotected area.
- If you use laser pointer, please do not point directly at the specimen, the wildlife are sensitive to light.
- The consumption of illegal sustances, liquor or tabbaco are not allowed inside the park.
- The entrance to the reserve must be done without pets due to the fragility of the eco-system and to protect the domestic animals.
- We recommend entering to the trails with fully closed shoes, covering the entiry foot.
- To fly a drone, please request the permit at the reception, and how your license.
- With your visit to Mistico Park you will collaborate directly in sponsorships of social programs and local charities and environmental education institutions.
