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NOTE: The content on this page was last updated on November 23rd, 2017.
Following the submission of a Day Tour Reservation Request form to Pura Vida! eh?, travellers are provided with instructional information that outlines any action required of them according to the tour operator’s policies (i.e., our team will explain whether full, partial, or no prepayment is required by the tour operator, as well as outline how any payment or guarantee of payment should be provided to the tour operator if it is required). The policy information listed below is provided as a courtesy to all travellers who visit our website; travellers who opt to reserve their desired Costa Rica tours through Pura Vida! eh? will receive more specific policy information and guidance from our team throughout the process of working together than the static text posted below for convenience purposes.
THE FOLLOWING ARE THE TOUR OPERATOR’S POLICIES
For regular (open) tours, if the tour is cancelled with more than 24 hours notice there will be no fees owed.
For regular (open) tours, reservations cancelled within 24 hours of the tour date are charged for 100% of the reservation cost.
For private tours, if the tour is cancelled with more than fourteen (14) days’ notice there will be no fees owed.
For private tours, if the tour is cancelled with less than fourteen (14) days’ notice but more than seven (7) days’ notice I agree that only 50% of the total will be refunded.
For private tours, reservations cancelled within 7 days of the tour date are charged for 100% of the reservation cost.
- If Marlin del Rey Sailing Tours finds it necessary to cancel the tour for weather or other reason, there will be no monies owed.
For travellers’ convenience, we list tour operators’ policies on our website, however please note that a tour operator’s policies are subject to change at any time; for the most up-to-date policy information that will supersede any detail, error, or omission from our website or correspondence, please obtain this from the tour operator directly.