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NOTE: The content on this page was last updated on November 23rd, 2017.
Following the submission of a Day Tour Reservation Request form to Pura Vida! eh?, travellers are provided with instructional information that outlines any action required of them according to the tour operator’s policies (i.e., our team will explain whether full, partial, or no prepayment is required by the tour operator, as well as outline how any payment or guarantee of payment should be provided to the tour operator if it is required). The policy information listed below is provided as a courtesy to all travellers who visit our website; travellers who opt to reserve their desired Costa Rica tours through Pura Vida! eh? will receive more specific policy information and guidance from our team throughout the process of working together than the static text posted below for convenience purposes.
THE FOLLOWING ARE THE TOUR OPERATOR’S POLICIES
During the low season, for individuals, reservations cancelled within 24 hours of the tour date are charged for 100% of the reservation cost.
During the low season, For groups, reservations cancelled within 5 days of the tour date are charged for 100% of the reservation cost
During the high and peak seasons, for individuals and groups, reservations cancelled within 7 days of the tour date are charged for 100% of the reservation cost.
There are no refunds for any no-shows or if trips are cancelled due to high water or other natural causes that would endanger your safety.
For travellers’ convenience, we list tour operators’ policies on our website, however please note that a tour operator’s policies are subject to change at any time; for the most up-to-date policy information that will supersede any detail, error, or omission from our website or correspondence, please obtain this from the tour operator directly.