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NOTE: The content on this page was last updated on November 23rd, 2017.
Following the submission of a Day Tour Reservation Request form to Pura Vida! eh?, travellers are provided with instructional information that outlines any action required of them according to the tour operator’s policies (i.e., our team will explain whether full, partial, or no prepayment is required by the tour operator, as well as outline how any payment or guarantee of payment should be provided to the tour operator if it is required). The policy information listed below is provided as a courtesy to all travellers who visit our website; travellers who opt to reserve their desired Costa Rica tours through Pura Vida! eh? will receive more specific policy information and guidance from our team throughout the process of working together than the static text posted below for convenience purposes.
THE FOLLOWING ARE THE TOUR OPERATOR’S POLICIES
- All tour reservation deposits are non-refundable. In some cases some percentage of credit may be applied to a future tour, or rescheduled tour – these credits are NOT guaranteed and will be given ONLY AT THE DISCRETION OF ADVENTURE TOURS COSTA RICA.
- In cases of full online pre-payment:
– One week of advance notice is required to receive a full-refund minus the reservation deposit fee (either $103.50, or 10% of the tour package – whichever amount is greater).
– Cancellations made with 48-hours notice or more are entitled to 50% of the tour package total minus the reservation deposit fee (either $103.50, or 10% of the tour package – whichever amount is greater).
For the ATV tours, trail conditions and rider ability may alter routes; therefore any mentioned tour features may not be available for each tour. Please speak directly with your guide on the day of your tour for an up to date description of the expected route, as conditions can change on a daily basis.
For travellers’ convenience, we list tour operators’ policies on our website, however please note that a tour operator’s policies are subject to change at any time; for the most up-to-date policy information that will supersede any detail, error, or omission from our website or correspondence, please obtain this from the tour operator directly.