Hi Garett!

Thank you so much for your interest in our Moon Costa Rica / DIY Costa Rica promotion! 🙂 I apologize for the online form; we’ve had so many entries lately that we’ve hit the quota for the current period. In the meantime, feel free to send me a copy of your purchase receipt by email at info@puravidaeh.ca (please also indicate the username that you’d like me to associate with your free DIY Costa Rica account) and I’ll get that account set up for you right away.

Pura vida!

Hi AMAR JHA!

Great question! Due to its distance from town, the Arenal Observatory Lodge is not considered a “La Fortuna hotel” by the majority of tour operators in town, which means that most will charge an extra fee to provide pick-up/drop-off services at the property.

Pura vida! 🙂

Hi Heather!

Thanks so much for your interest in our DIY Costa Rica project! 🙂

The account registration email gets sent out automatically following payment through PayPal, so you should have received it already. I just pulled up the payment record to see if I could spot a problem, and I noticed that the email was sent to an email address that’s different than the gmail account you provided when you submitted your comment above. The email address that’s associated with your DIY Costa Rica account, which is most likely the email address that’s associated with your PayPal account, ends in “.edu”–would you have access to that email account? If so, you should be able to find the registration email in there. If you no longer have access to that “.edu” email account, or you do but for some reason our registration email just didn’t make it there, simply report back here to let me know and I can send the registration link to your gmail account instead.

As a heads up, once you access the registration link and officially register your DIY Costa Rica account, please update the email address on the registration page if you’d rather have your gmail account, not the “.edu” account, associated with your DIY Costa Rica account. 🙂

Pura vida!

Hey Emily!

Thanks so much for letting us know! I can confirm that we received your PayPal payment without issue. The account registration email is sent out automatically following PayPal payment, so you should have received it within 10 minutes or so after you paid, but it’s possible the email got lost in cyberspace. I did notice that the email address that the registration email was sent to is different than the gmail address you contacted us from (an address that ends in “brb.com”), so it’s possible the registration email went to an old email account of yours that’s still associated with your PayPal account but no longer monitored. In any case, not to worry, I just sent you a separate email (to the gmail email address) with a link to the registration page where you can register your Pura Vida! eh? member account. If, for some reason, that email didn’t reach you, feel free to report back here and I’ll try getting it to you a different way. 🙂

Pura vida!

Hey Chris!

Thanks so much for your question! 🙂 I’ll keep my response short, only because this forum is for Pura Vida! eh? operations only (i.e., Costa Rica day tours, not transportation services, car rentals, or accommodations), but in responding I will just check: which email address did you contact Mapache through?

Until soon!

Hi Theresa!

Thanks so much for checking in about this. This topic is very important to us because we never want to take customers away from other companies. If the questions you asked were general tour questions, and they didn’t take up much of the tour operator’s time, that’s okay. Where we draw the line is when travelers work with tour operators to make tour arrangements, or they spend a lot of time being back and forth over email. We wouldn’t feel comfortable working with a traveler after that because the traveler would truly be the tour operator’s client, not ours. We do understand that travelers have questions about tours, and we prefer travelers to ask those questions to us so we can avoid taking up the tour operator’s time with them (especially if the traveler is planning to request a discount through us), but I can also appreciate that sometimes travelers reach out to tour operators directly. So long as you haven’t taken up much of the tour operator’s time, or provided them with concrete booking details (such as a tour date, pick-up place, number of participants, etc.) that would lead them to create a reservation in their system for you, you should be fine.

Pura vida! 🙂

Hi Theresa!

Great question! Pura Vida! eh? Inc. provides discounts for day tours only, not discounts for other items like transportation services, accommodations, or car rentals. We do offer a car rental discount, but that’s available to all travelers for free (a Pura Vida! eh? membership is not required to access that discount). You can find it over on our blog, the Costa Rica Travel Blog.

Pura vida! 🙂