Hi Ellis!

Thanks so much for your message and for letting us know! I can confirm that we received your PayPal payment without issue. Were you able to receive the account registration email? It’s an automated email that gets sent out immediately following PayPal payment. When I saw your question on our forum (above), I also sent you a follow-up email, which contained a copy of the registration link (just in case the first email never reached you). If you didn’t receive either of those two messages, would it be possible to check your junk mail folder and trash bins? The registration email contains a link, and many email providers mark it as spam, so it’s possible the emails have ended up there.

Alternatively, it’s possible that there is a typing error in your email address. I don’t want to post your private email here in the public forum, but in an attempt to be discreet, I can tell you that the email address you used to make the payment through PayPal had an underscore (_) in it between the letters “s” and “r” but the email address you used to contact us through this forum did not. Do you have two email addresses: one with an underscore and one without an underscore? If not, the problem of you not receiving the registration email is likely due to an error that was made when you inputted your email address during the payment process. Since the two emails we sent you earlier today were sent to the email address with an underscore in it, if this turns out to be the problem, we can re-send the messages to the email address that doesn’t have the underscore in it.

Pura vida! 🙂

Hi Leslie!

Ok no problem! Your DIY Costa Rica account was set up previously when you originally registered the account. So, all should be working well (the account shows as “active” on our end). One thing I did notice, though, is that you mentioned above that your username is “leslie” (without quotation marks) but our records show that the username you selected was “Leslie” (without quotation marks, and with a capital “L”). Perhaps this is the issue? When you have a moment, would you mind trying to log in to your DIY Costa Rica account on our DIY Costa Rica website (you can do so here: https://www.diycostarica.com/membership-login/) and using the username “Leslie” (without quotation marks and with a capital “L”) when you do? That should do the trick, but if for some reason you still can’t get in, simply report back here and I’ll reset the account for you. 🙂

Until soon!

Hi Sakshi!

Thanks so much for your interest in our Sky Trek, Sky Walk, and Sky Tram Combo discount! 🙂

For your convenience, this page on our website lists Sky Adventures’s tour policies, including their cancelation policies: https://puravidaeh.ca/partnerpolicies/sky-adventures/

Pura vida! 🙂

Hi Joy!

Thank you so much for reaching out to us via our forum! I certainly help. 🙂

Quick question: Are you currently a member of our Pura Vida! eh? website? I ask because I checked our records of Pura Vida! eh? member accounts and I didn’t see your name registered. I can see your name registered in our records of members of DIY Costa Rica (our sister site), though. To confirm, the two websites (and accounts for each) are different: the DIY Costa Rica account provides access to all of the protected content on our DIY Costa Rica website, including our Costa Rica Destination Tool, whereas the Pura Vida! eh? account provides access to the checkout page on our Pura Vida! eh? website (this website you’re currently on) where you can submit an order for discounts. Since you mentioned that you’re not able to checkout, I assume you mean that you’re not able to log in to the Pura Vida! eh? website (even though you may be able to log in to the DIY Costa Rica website). If so, I believe the issue you’re experiencing is that you’re not yet a Pura Vida! eh? member. If this is the case, you can quickly become a Pura Vida! eh? member on this page on our website (https://puravidaeh.ca/membership-join/); you’ll register your Pura Vida! eh? account following the same process you did when you registered your DIY Costa Rica account (keep an eye on your junk mail folder as the registration email may end up there). Once you’re logged in to your Pura Vida! eh? account, you’ll be able to access the checkout page and submit an order for the discount(s) that you’ve added to your cart.

Alternatively, if you meant that it’s our DIY Costa Rica website that you aren’t able to log into, just let me know by replying to this forum thread and I can reset your DIY Costa Rica member account using a temporary password that will let you in. 🙂

Pura vida!

Hi Em!

Great question! 🙂 The answer depends on which exact tour(s) you’re considering experiencing because some tour operators provide transportation with their tours and others do not. Of the tour operators that provide transportation with their tours, most can arrange pick-ups and drop-offs at (or at a property very close to) the bus station in Monteverde because the station exists within a popular shopping plaza.

Pura vida!

Hi Yana!

No problem at all! Thanks so much for letting us know. I’ve updated the date on our end.

Quick question: With your discount order, you selected the option to “Include transport only if it’s free” but I couldn’t spot the name of your La Fortuna hotel. Whereabouts in La Fortuna do you plan to stay?

Pura vida! 🙂

Hey Dea!

Thank you so much for your interest in our DIY Costa Rica project, and also for your interest in Moon Costa Rica, our Costa Rica guidebook! 🙂

We’re offering a promotion right now that awards free access to DIY Costa Rica to people who purchase Moon Costa Rica, so if you want (since you mentioned you’ve already purchased the Moon Costa Rica book), you can email me a copy of your Moon Costa Rica purchase receipt (or send me a screenshot of your online Moon Costa Rica purchase) and I can register your free DIY Costa Rica account for you on our end. The best email to send your receipt/screenshot to is: info@puravidaeh.ca

When you email me the receipt or screenshot, please also let me know which username you’d like to associate with your DIY Costa Rica account, and I’ll use that username (as well as a temporary password, which I’ll email you) to set up the account. 🙂

Until soon!

Hello Royce!

Thanks so much for letting us know! We can certainly help. 🙂

Quick question: Are you currently a member of our Pura Vida! eh? site? I ask because I checked our records of Pura Vida! eh? member accounts and I didn’t see your name registered. I can see your name registered in our records of members of DIY Costa Rica (our sister site), though. To confirm, the two websites (and accounts for each) are different: the DIY Costa Rica account provides access to all of the protected content on our DIY Costa Rica website, including our Costa Rica Destination Tool, whereas the Pura Vida! eh? account provides access to the checkout page on our Pura Vida! eh? website (this website you’re currently on) where you can submit an order for discounts. Since you mentioned on our Pura Vida! eh? forum that you’re not able to log in, I assume you mean that you’re not able to log in to the Pura Vida! eh? website (not the DIY Costa Rica website), and if so, I believe the issue is because you’re not yet a Pura Vida! eh? member. If this is the case, you can quickly become a Pura Vida! eh? member on this page on our website (https://puravidaeh.ca/membership-join/); you’ll register your Pura Vida! eh? account following the same process you did when you registered your DIY Costa Rica account (keep an eye on your junk mail folder as the registration email may end up there). Once you’re logged in to your Pura Vida! eh? account, you’ll be able to access the checkout page and discounts you’ve selected for your trip.

Alternatively, if you meant that it’s our DIY Costa Rica website that you aren’t able to log into, just let me know by replying to this forum thread and I can reset your DIY Costa Rica member account using a temporary password that will let you in. 🙂

Pura vida!