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    • #107215 Reply
      James Rosborough

        I have tried to pay my Mistico hanging bridges cart for two people.It asks for me to log in when I am already logged in. So I try to log in and the system tells me it’s not recognised, I am a frustrated customer.

      • #107216 Reply
        ,Nikki
        Keymaster

          Hi James!

          Thanks so much for your interest in our discounts! 🙂

          I’m sorry you’re frustrated, but I believe I can help.

          One quick question for you: Are you currently a Pura Vida! eh? member? I checked our records of Pura Vida! eh? accounts and cannot see your name listed. I can see your name listed in our records of DIY Costa Rica accounts, though, so I have no doubt that you’re a DIY Costa Rica member. I’m wondering if perhaps you’re confusing the two accounts/websites.

          To confirm, the two accounts (Pura Vida! eh? and DIY Costa Rica) are separate; each one is tied to a separate website/initiative of ours.

          A DIY Costa Rica account provides access to all of the protected content on our DIY Costa Rica website (https://www.diycostarica.com), including our Costa Rica Destination Tool, our Costa Rica Recommendations Map, and all of our private Costa Rica recommendations.

          A Pura Vida! eh? account provides access to the checkout page on our Pura Vida! eh? website (https://puravidaeh.ca), where you can submit an order for discounts.

          If you’re not able to log in to Pura Vida! eh? (i.e., if you aren’t able to access the checkout page), especially if you’re trying to enter credentials (i.e., the username and password) that are associated with a DIY Costa Rica account, the problem is likely that you’re not yet a Pura Vida! eh? member. If this is the case, you can quickly become a Pura Vida! eh? member here. (Please keep an eye on your junk mail folder and trash bin following payment through PayPal because the account registration email may end up there.) Once you’ve registered your Pura Vida! eh? account, you’ll be able to log in, access the checkout page, and submit an order for discounts.

          Pura vida! 🙂

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