Pura Vida! eh? Inc. (Costa Rica Discounts) Forums NEW! Our Discount Database Forum Paid/registered til Dec 2023, yet in cart check out site wont find my membership

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    • #106838 Reply
      Becky Howell-Adams

        Hello,
        I successfully activated my membership December 13, 2022. When I log in it says my membership will expire on Dec 13, 2023. I added 5 tickets for white water rafting to Rio Pacuare (self transportation) on Jan 23. When I check out, it is not recognizing my log in. It is saying user not found. I went to my account, updated my profile to ensure my password is correct, and saved. Neither my username nor my email, with my correct password, is working and I have tried several times.

      • #106844 Reply
        ,Nikki
        Keymaster

          Hi Becky!

          Thanks so much for reaching out and letting us know! 🙂

          One quick question: I checked our records of Pura Vida! eh? accounts and cannot see your name listed. I can see your name listed in our records of DIY Costa Rica accounts, though. Are you currently a Pura Vida! eh? member too?

          To confirm, the two accounts (Pura Vida! eh? and DIY Costa Rica) are separate; each one is tied to a separate website/initiative of ours.

          A DIY Costa Rica account provides access to all of the protected content on our DIY Costa Rica website (https://www.diycostarica.com), including our Costa Rica Destination Tool, our Costa Rica Recommendations Map, and all of our private Costa Rica recommendations.

          A Pura Vida! eh? account provides access to the checkout page on our Pura Vida! eh? website (https://puravidaeh.ca), where you can submit an order for discounts.

          If you’re not able to log in to Pura Vida! eh? (i.e., if you aren’t able to access the checkout page), especially if you’re trying to enter credentials (i.e., the username and password) that are associated with a DIY Costa Rica account, the problem is likely that you’re not yet a Pura Vida! eh? member. If this is the case, you can quickly become a Pura Vida! eh? member here. (Please keep an eye on your junk mail folder and trash bin following payment through PayPal because the account registration email may end up there.) Once you’ve registered your Pura Vida! eh? account, you’ll be able to log in, access the checkout page, and submit an order for discounts.

          Pura vida! 🙂

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