Our Policies

The content on this page was last updated on April 30th, 2017

Travel information

  • The Pura Vida! eh? Incorporated website displays information about travel locations, products, and services. This information is supplied to Pura Vida! eh? Incorporated by third party providers, such as tour operators. Pura Vida! eh? Incorporated has taken reasonable care to ensure all information is correct and up to date; however since third party providers are permitted to change their prices, offerings, and descriptions at any time, Pura Vida! eh? Incorporated cannot guarantee the accuracy of the information. For a confirmation of any prices, offerings, or descriptions listed on Pura Vida! eh? Incorporated’s websites, please email Pura Vida! eh? Incorporated directly.
  • All of the day tours that we recommend are operated by independent suppliers. Each supplier provides these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the suppliers liability to travellers.
  • Pura Vida! eh? Incorporated will not be held responsible for information (accurate or inaccurate) provided by third parties. Pura Vida! eh? Incorporated recommends that each traveller verify all information contained on or linked from Pura Vida! eh? Incorporated’s websites with third party providers directly.
  • The day tours described on Pura Vida! eh? Incorporated’s websites are subject to availability.
  • All travellers are responsible for meeting their own passport, visa, and health/immunization requirements as needed for their trip. We apologize for the inconvenience, but Pura Vida! eh? Incorporated is unable to make recommendations or comment on immigration, travel law, and/or health requirements.

Pricing

  • Details related to day tour prices and other information displayed on Pura Vida! eh? Incorporated’s websites are subject to change without notice. This is unavoidable because tour operators are permitted to change their prices without notice.
  • It is possible that day tour prices will change even after original prices have been quoted to travellers (either on Pura Vida! eh? Incorporated’s websites or via email). In this case, travellers will be advised of such changes prior to committing to a reservation and/or a purchase.
  • Special conditions may apply to the prices listed on Pura Vida! eh? Incorporated’s websites (including, but not limited to, the number of people in a travel group, the ages of each traveller in a travel group, and the time of year of travel). To determine such conditions, please contact Pura Vida! eh? Incorporated directly.
  • The prices listed on Pura Vida! eh? Incorporated’s websites include Costa Rican sales taxes (unless stated otherwise). Although the following recommendation does not apply to day tours and therefore has nothing to do with Pura Vida! eh? Incorporated’s operation, travellers should be prepared to pay Costa Rica’s departure tax at the airport upon exit from the country.
  • Any/all costs associated with day tours are to be paid directly to tour operators. Pura Vida! eh? Incorporated does not accept any money or credit card information from travellers.

Liability & Insurance

  • Pura Vida! eh? Incorporated has a $1,000,000+ business liability coverage policy.
  • TO THE EXTENT PERMITTED BY LAW, TRAVELLERS RELEASE PURA VIDA! EH? INCORPORATED FROM ALL LIABILITY,INJURY, ACCIDENT, COST, DAMAGES, CLAIMS AND EXPENSES (INCLUDING DIRECT, INDIRECT, SPECIAL AND CONSEQUENTIAL LOSS OR DAMAGE WHETHER IN NEGLIGENCE OR OTHERWISE) ARISING OUT OF THE SUPPLY OR FAILURE TO SUPPLY OR USE OR NON-USE OF THIRD PARTY PRODUCTS OR SERVICES (EVEN WHEN THE THIRD-PARTY OR ITS PRODUCTS OR SERVICES WERE RECOMMENDED BY PURA VIDA! EH? INCORPORATED).
  • Pura Vida! eh? Incorporated does not represent that any travel products and services listed on its websites will be suitable for each traveller. Travellers release Pura Vida! eh? Incorporated from any claims in relation to the travel products and services described on its websites, including but not limited to claims that the travel products and services are not suitable.
  • Tour operators are independent parties over which Pura Vida! eh? Incorporated has no control. The information and description provided about tour operators (including their products and services) are based on Pura Vida! eh? Incorporated’s inquiries and are believed to be accurate, but Pura Vida! eh? Incorporated cannot guarantee each in respect thereof.
  • Many of the problems for which Pura Vida! eh? Incorporated cannot be held responsible can be insured against. Pura Vida! eh? Incorporated highly recommends that travellers take out insurance to provide adequate cover for medical expenses, personal accident, loss of baggage and curtailment or cancellation of trip. Individuals are often responsible to finance on the spot medical treatment and other contingencies, and then to reclaim this from insurance, if covered. According to each traveller’s individual policy, there may be exclusions to coverage of insurance. It is the traveller’s responsibility to be familiar with the insurance coverage purchased and to ensure that the coverage meets their individual travel needs.

Currency Exchange Rates

  • All of Pura Vida! eh? Incorporated’s website prices are listed in USD (unless stated otherwise).
  • All day tour charges will be processed by tour operators in either USD or Costa Rican Colones. Please be aware that the exchange rate provided for USD/Colon transactions is decided by tour operators, not Pura Vida! eh? Incorporated.
  • Travellers are responsible for confirming with their credit card provider whether a fee for payments processed in Costa Rica will be charged. Travellers could return home to find additional fees on their credit card from purchases made in Costa Rica that are fees or commissions charged by credit card providers for either purchases made out-of-country or purchases made in currencies other than USD (i.e., Costa Rican Colones).

Linking

  • Pura Vida! eh? Incorporated may link its website to other websites on the Web. These links are provided for travellers’ convenience only. Travellers should not assume that Pura Vida! eh? Incorporated has looked at or approved these websites. Pura Vida! eh? Incorporated will not be responsible for the content provided by other websites, even if a link exists between Pura Vida! eh? Incorporated’s website and another website. If travellers suffer any loss or damage from visiting another company’s website, Pura Vida! eh? Incorporated is not liable.

Promotions

  • Pura Vida! eh? Incorporated offers travellers discounts for day tours. Pura Vida! eh? Incorporated’s discounted prices are subject to change without notice.
  • Pura Vida! eh? Incorporated’s discounted prices are valid when travellers contact Pura Vida! eh? Incorporated directly. When travellers contact tour operators directly, or establish a connection to a particular tour operator via communication with another tour operator, hotel, transportation service provider, travel agency, or company directly, this can void Pura Vida! eh? Incorporated’s discounted prices.
  • Pura Vida! eh? Incorporated discounts, promotions, and coupons may be limited to travel at particular times of the year. To learn whether your travel dates are valid to receive Pura Vida! eh? Incorporated’s savings, please contact Pura Vida! eh? Incorporated directly.

Terms & Conditions

  • Pura Vida! eh? Incorporated’s terms and conditions are subject to change without notice.