Last updated on October 30th, 2021 at 09:49 am EST
The policy information listed below is provided as a courtesy to travelers who visit our website.
General disclaimer
For your convenience, we list tour operators’ policies on our website. Please note, however, that tour operator policies are subject to change at any time and without notice. For the most up-to-date policy information that will supersede any detail, error, or omission resulting from the information provided on our website or via email/live chat correspondence, please contact the tour operator directly.
VANDARA HOT SPRINGS AND ADVENTURES’S RESERVATION POLICIES
Payment policies
You will be able to cancel your reservation and get a 100% refund if the cancelation is made at least 48 hours before the tour date (for groups of 1-11 people) or at least 7 days before the tour date (for groups of 12 or more people). No refund is provided for cancelations made within 48 hours of the tour date (for groups of 1-11 people) or within 7 days of the tour date (for groups of 12 or more people).
Other policies
On our tours that involve any kind of riding (i.e., zip-lining, horseback riding, etc.), you are not allowed to carry any loose objects such as unstrapped bags, cellphones, camera poles/sticks, or objects that will not leave your hands free while performing such activities. However, you can carry a small backpack with such objects you consider necessary.