Last updated on February 8th, 2022 at 09:36 am EST
The policy information listed below is provided as a courtesy to travelers who visit our website.
General disclaimer
For your convenience, we list tour operators’ policies on our website. However, please note that tour operator policies are subject to change at any time and without notice. For the most up-to-date policy information that will supersede any detail, error, or omission resulting from information provided via our website or email / live chat correspondence, please contact the tour operator directly.
H2O ADVENTURES’S RESERVATION POLICIES
Payment policies
During the low season, for individuals, reservations cancelled within 24 hours of the tour date are charged for 100% of the reservation cost.
During the low season, for groups of 8 or more people, reservations cancelled within 5 days of the tour date are charged for 100% of the reservation cost.
During the high and peak seasons, for individuals and groups, reservations cancelled within 7 days of the tour date are charged for 100% of the reservation cost.
There are no refunds for any no-shows
Passengers who do not wish to do the tour due to their own indisposition or who feel sick on the same day of the trip will be charged for the tour.
In case of circumstances beyond our control (bad weather, natural disasters, road closures, etc.), we reserve the right to cancel or modify reservations and make partial refunds.
Rates are subject to change without notice.
Other policies
None