Last updated on June 11th, 2021 at 06:36 pm EST
The policy information listed below is provided as a courtesy to travelers who visit our website.
General disclaimer
For your convenience, we list tour operators’ policies on our website. Please note, however, that tour operator policies are subject to change at any time and without notice. For the most up-to-date policy information that will supersede any detail, error, or omission resulting from the information provided on our website or via email/live chat correspondence, please contact the tour operator directly.
EXPLORADORES OUTDOORS’S RESERVATION POLICIES
Payment policies
You will be able to cancel your reservation and get a 100% refund if the cancelation is made at least 24 hours before the tour date. No refund is provided for cancelations made within 24 hours of the tour date or no-shows.
Payment will be charged to your credit card in the local currency (Costa Rican colones).
Refunds will be given during normal working hours (9am to 5pm, Monday through Friday)
All cash payments (made at Exploradores Outdoors offices) will be refunded in cash. Credit card payments will be refunded via a credit card transaction.
Exploradores Outdoors keeps the right to cancel the trips because of reasons out of our control (extreme weather, natural disasters, road closures, etc.) and for safety reasons, without notice. You will be responsible for paying the cost of the change of destination (if applicable) and any meals provided in the event of a cancelation.
In Costa Rica, the weather changes very quickly. If tours are operating under poor weather conditions and you decide not to take the tour, we assume no responsibility and no refund is given.
Other policies
If for any reason you cannot participate in a previously reserved tour, it is important to be aware that not all tours can be rescheduled.
People with epilepsy, pregnant women, or people with recent surgeries may not take part of our rafting tours. Families traveling with children under 12 years of age and/or elderly people must let us know for previous planning.
Please inform us if you are traveling with extra luggage (more than 1 suitcase and 1 carry-on) and/or surf boards.
Special dietary needs should be indicated at the moment of booking.
Alcoholic beverages and smoking are prohibited on buses, vans, airplanes, boats, or any other places specified by the tour guide, travel agent, or local authorities.
The use of illegal drugs (marijuana, cocaine, etc.) is strictly prohibited. If caught, the guest will be asked to sit out the trip (without any refund).
On behalf of the tour operator, the tour guides (or drivers, when guides are not present) reserve the right to exclude any tour participant if his/her conduct is deemed unbecoming or injurious to the welfare of other participants (without any refund).
Exploradores Outdoors has the right to change the destination of the trip because of safety reasons. Partial refunds apply. In the event that the trip on the Pacuare River is canceled due to dangerous conditions (we only cancel the tour if the river is too dangerous to run), the trip will take place on the Reventazón River. The transportation and meals will be the same as the client reserved. If the guest is changing destinations, we will at least provide the corresponding transportation.
We assume no responsibility for injury, loss, or damage to person or property in connection with any service over which it has no control and resulting directly or indirectly from acts of God, detention, annoyances, delays, and expenses arising from quarantine, strikers, thefts, pilferage, unforeseen reasons, government restrictions or regulations, discrepancies, changes made while in transit, or problems with hotel service.
