Hi Michele B!

Great question! Can I ask you for a favor? If you’re a member of our DIY Costa Rica site, would you mind re-posting your question above on our forum over on that website? (You can find the forum here: https://www.diycostarica.com/diy-costa-rica-forum/). That’s the forum where we can answer all kinds of Costa Rica travel questions, including questions about itinerary-building. This particular forum, on our Pura Vida! eh? website, is specific to queries regarding our Pura Vida! eh? discounts. Thank you so much for your understanding! 🙂

Hey Eyal!

Thanks so much for checking in about this! The discount is still available, and Mapache is typically fairly quick to respond. What email address did you use when you tried reaching out to them?

Until soon! 🙂

Hi Siena!

Thanks so much for your interest in our discounts. 🙂 Of the items you’ve included on your list, we currently have discounts for the canyoning tour and the cooking class. You can find the listings (including the prices) for each here:

Canyoning Tour discount: https://puravidaeh.ca/discounts/lost-canyon-canyoning-tour-adult-la-fortuna-desafio-adventure-company/

Cooking Class discount: https://puravidaeh.ca/discounts/costa-rican-cooking-class-adult-from-la-fortuna-operated-by-desafio-adventure-company/

Pura vida! 🙂

Hi again, Sally! 🙂

Just a quick update:

We’ve received a notice from PayPal explaining that the e-cheque payment you submitted to them for payment for a Pura Vida! eh? membership was canceled. Like the e-cheque payment you submitted to PayPal for access to our DIY Costa Rica site, I’m not sure if this second payment was canceled by you or if PayPal canceled the payment due to an issue with the cheque, but to confirm, no funds reached us for payment for the Pura Vida! eh? membership. 🙁

Pura vida!

Hey Sam!

Thanks so much for your response. 🙂

If you’re planning on staying in Monteverde afterward (i.e., not returning to Playas del Coco), I’d actually advise against taking the day tour to Monteverde from Playas del Coco, to save you a ton of money. With the Monteverde day tour option from Playas del Coco, it is possible to stay in Monteverde afterward (and not return to Playas del Coco), but the cost of the tour will include transportation back to Playas del Coco, so you’ll essentially be paying for that service that you don’t use. The itinerary for the day includes a trip to the Selvatura Park to tour the hanging bridges and check out some of the on-site exhibits there (the butterfly garden and reptile exhibit), but you can just as easily book your own one-way transportation service from Playas del Coco to Monteverde (such as a shared shuttle service), then plan to visit the Selvatura Park once you get to Monteverde. (Those two items–shuttle transportation and activities at Selvatura–will be much cheaper than the cost of the day tour from Playas del Coco.) It’s also worth mentioning that the day trip to Monteverde to/from Playas del Coco is geared more toward groups (I’m not sure how many people you plan to travel with) and requires a minimum of 6 people to run. When that minimum number of 6 people isn’t met, the 1, 2, 3, 4, or 5 people who want to do the tour need to pay more to cover the difference, which can quickly make the entire day trip experience a lot more expensive. 🙁

Pura vida!

Hi Sally! 🙂

Thanks so much for your interest in our discounts, and for your patience while our website underwent some changes over the past few days.

I can confirm that our discounts are valid for 2023! It’s strange that some pages are still showing as 2022; perhaps the browser hasn’t updated them? They show as 2023 on our end, so I’m not sure why they wouldn’t appear that way to all visitors. Anyway, yes, we can still help with discounts for the 2023 season! 🙂

With respect to the Pura Vida! eh? account registration link, I just pulled up your account to obtain a copy of the link to email to you, and what I found is that the registration link didn’t go out automatically (and hasn’t even been created yet) because the funds haven’t come through PayPal yet. I thought that was a bit strange because PayPal payments typically come through instantly, but when I dug into the issue a little further, I learned that you paid PayPal via an e-cheque (as opposed to a debit or credit card), and apparently doing so caused a delay with PayPal. PayPal says that the funds are scheduled to be processed on June 7th. Assuming the cheque clears, the registration link will be auto-created and auto-sent to you at that time.

As a side note, as I was reviewing our PayPal account, I saw that you made a separate payment for our DIY Costa Rica project. That payment was submitted on May 24th by e-cheque as well, and PayPal held it in a “pending” state until today, when the payment was ultimately canceled. I’m not sure if you canceled the payment on your end or if PayPal canceled the payment due to an issue with the cheque, but to confirm, no funds reached us for payment for DIY Costa Rica access, and that’s the reason why you wouldn’t have received a registration link to set up an account over on our DIY Costa Rica website.

In moving forward from here, unfortunately, we can’t begin processing an order for discounts until a payment arrives (the payment triggers the account registration link to go out, and an active account is required to place an order for discounts), so we have two options:

For one, we can wait until tomorrow, which is when PayPal is anticipating the e-cheque funds will clear. Assuming the funds come through okay, you’ll be able to register your Pura Vida! eh? account and submit an order for discounts, provided the discounts you want are for dates that aren’t within the next 10 days.

Alternatively, if you don’t want to wait until tomorrow to see if the cheque clears, or you are in need of discounts for dates within the next 10 days, we can leave things as is, and not place an order for discounts for your trip. In this case, you can either go ahead and cancel the e-cheque payment that you originally sent, or, if doing so isn’t an option on your end because the payment is already in process, we can wait to see if the funds come through tomorrow, and if they do, we’ll happily refund them to you. At this point in time, we’re not able to issue you a refund for any funds because we haven’t received any payments from you yet.

Of course, however you’d prefer to proceed here is okay with us! 🙂

Until soon,

Hey Vikki!

Thanks so much for letting us know! Some email systems go so far as to block our automated account registration emails entirely if they think they’re spam, so that’s likely what happened. I just sent you a separate email containing the account registration link. If, for some reason, you don’t receive that email either, simply report back here to let me know and I can register your account for you on our end. 🙂

Pura vida!

Hi Dennis!

Thanks so much for checking in about this! The account registration email gets sent out automatically following PayPal payment, and usually doesn’t take longer than 10 minutes to arrive, so you should have received it by now. Often, email providers will file the email into an unexpected folder (some people say it ends up in their junk or trash folders, and others have said it ends up in their “Promotions” folder, whatever that is). Because the registration email contains a registration link, sometimes email providers will view that as spam and block the message altogether if they don’t recognize our system as the sender. At any rate, I can easily email you with a copy of the registration link. I’ve done that already, and I can see that you’ve registered your account and submitted an order successfully, so I believe we’re all set! If you have any further trouble with your account, don’t hesitate to let me know and I’ll do my best to help.

Pura vida! 🙂