Good morning Alicia and Michael!

I apologize for taking a day to get back to you! I was away from my desk yesterday, but am back at the computer now and getting caught up on emails.

Thank you so much for your interest in our discounts! unfortunately, I don’t think we will be able to be much help. 🙁 Our normal discount for the horseback riding tour to the La Fortuna Waterfall is currently unavailable, and for the canoeing tour, we won’t be able to help with this item either because a member of your travel group already explained to us that he (or someone from your group) has communicated with your lodge about that tour. I had explained to him that although Costa Rica’s tourism industry is competitive, we aim to work together with our competitors, so we don’t accept discount orders for items that have previously been discussed with other companies, simply to avoid stepping on any toes. So in this particular case, since your group has already been in touch with your lodge about the canoe tour, it would be best to give them your business for that tour, to be fair.

Of course, we truly appreciate you thinking about us, and we wish you an increible trip! 🙂

Good morning Joseph!

No problem at all! I’m happy to help. 🙂

For the canoeing tour that you’re considering, since you mentioned that you’ve already been in touch with the Arenal Observatory Lodge directly, would you mind making your request for that activity directly through the lodge? Though Costa Rica’s tourism industry is competitive, we aim to work together with our competitors, so we don’t accept discount orders for items that have previously been discussed with other companies, simply to avoid stepping on any toes. If you’ve been in touch with the lodge about a canoe tour that they offer, it would be best to give them your business for that tour, to be fair. Since you mentioned that you’ve talked to them about our discounts, I’d like to kindly ask you to let the lodge know that we’ve advised you to book the canoe tour through them. I’d hate for them to think that we were trying to steal you away and/or scoop up your business if you were in contact with them first. 🙂

Thank you so much for your understanding!!!

Hi Joseph!

Great questions! I’m happy to answer them for you. 🙂

Re: the membership level you’ll need. To start, this decision should be based on the number of discounts you’d like to request now (i.e., in advance), not how many you might need later. If you’d like to add (or remove) people at a later time, we can easily upgrade or downgrade the level you have to the level you need then–no problem there.

According to your example, you’d actually need a custom membership which would have a total cost of $24.98. Here’s a breakdown of that total:

4 people are interested in the discount for the Sky Trek, Sky Walk, and Sky Tram Combo right now, so you’d need a level 2 membership worth $14.99 (good for one discount for 4-5 people) to access it.

2 people (child and grandparent) are interested in the discount for the Sky Walk and Sky Tram Combo right now, so you’d need a level 1 membership worth $9.99 (good for one discount for 1-3 people) to access it.

We can create custom memberships for irregular arrangements like yours, so in this case, we’d create one that costs $24.98 so you can access both discounts–one for 4 people and one for 2 people.

With respect to potentially adding the child and/or the grandparent to the Sky Trek, Sky Walk, and Sky Tram Combo if either or both decide to go zip-lining after time spent at Hacienda Guachipelin (which is a fabulous spot, by the way–great pick!), that last-minute change will be subject to the tour operator’s availability (i.e., whether they have an extra spot or two to spare at the time you request the change). If there isn’t availability to add the child and/or grandparent, then the original plan for the tours would remain intact. If the tour operator can offer availability, though, then this is what would happen to the membership levels:

If one of the two people (the child or the grandparent) decides to go zip-lining: There would be no change to the membership levels. This is because you would have already purchased access to one tour discount for 4-5 people and one tour discount for 1-3 people, so bumping one person between membership levels wouldn’t make a difference.

If both (the child and the grandparent) want to go zip-lining: You’d need a level 3 membership (good for one tour discount for 6-8 people) in this case. A level 3 membership costs $19.99, so if this change was made (and assuming you paid $24.98 for the custom membership originally), we’d refund you the difference in cost, which would be $4.99.

Hopefully, the above makes sense, but if you’d like further clarification just let me know! 🙂 With respect to a timeline for orders, we require a minimum of 10 days’ notice to process any order for discounts. That said, we recommend submitting orders as soon as you’ve decided on your tour plan to maximize your chances of securing tour availability. Lastly, we don’t have a discount for the Bogarin Trail at the moment, unfortunately.

Pura vida!

Hi Brisa!

Yes! 🙂 The discounts are presented per person. If you’re interested in seeing what the total amount would be for more than one person, you can add a discount to your shopping cart (on the tour’s listing page, be sure to select the quantity you want, which should reflect the number of people in your group), and then visit the shopping cart page (https://puravidaeh.ca/cart-2/). The shopping cart page will show you the total amount according to the quantity you selected (i.e., the total number of people in your group).

Pura vida! 🙂

Hey Antoine!

Thank you so much for your interest in our discounts! We do have a discount for the Sky Walk Hanging Bridges in Monteverde, but unfortunately, due to tour operator policies and demand for our discounts, we can only process orders made a minimum of 10 days prior to the desired tour date. Since you mentioned you’re looking to use the discount for today or tomorrow (or within the next 4 days), unfortunately, we won’t be able to provide it in this case. 🙁

Thank you again, though, for considering us!

Pura vida! 🙂

Hey LizanoLovingLassie!

You’re right! These two combo tours are very similar. We opt to provide discounts for both because they offer slightly different itineraries, and travelers may prefer one over the other:

Canoa Aventura’s tour visits the Mistico Park first (to tour the hanging bridges), then heads to the La Fortuna Waterfall. After lunch, the volcano hike is completed at the 1968 trail.

Desafio Adventure Company’s tour also visits the Mistico Park first (to tour the hanging bridges), but then they head to the 1968 trail for the volcano hike. After lunch, the visit to the La Fortuna Waterfall is completed.

In terms of inclusions/amenities, both companies include all entrance fees and lunch in their combo tour rate, and also offer great guides. Transportation to/from Silencio del Campo is complimentary with either tour.

Pura vida! 🙂

Hi Lisa!

Thank you so much for your interest in our discounts! 🙂

We do have discounts for that tour! Our discounted rates for it are $48.75/adult and $41.25/child age 4-12 years. Please note that the tour rates (both the original tour operator’s rates as well as our discounted rates) exclude the entrance fee to the Rincon de la Vieja National Park, so that fee will need to be paid to the park upon arrival at the park.

If you decide that you’d like to obtain the discount for this tour, just let us know and we can add it to our Discount Database so it’s available for you to officially order online.

Pura vida! 🙂

Hey Miroda!

Thank you so much for your interest! 🙂

Unfortunately, we won’t be able to help with a discount for a rafting tour on November 6th as this date falls within the next 10 days and we’re not able to accept discount requests within 10 days prior to any tour date. 🙁 This being said, I’d check in with Exploradores Outdoors (www.exploradoresoutdoors.com). They run rafting tours on the Pacuare River almost daily and will likely have a tour running on the 6th that they can book for you. They pick up from most hotels within the immediate downtown San Jose core.

Pura vida! 🙂