Trouble logging in with correct credentials

[Debbie Seguin]

I have tried multiple times to log in to the DIY Costa Rica, Pure Vida, Eh?, Inc, site.
I continue to received the message that no account is found with the credentials I have used.
I have tried my username and my email address with my chosen password. No combination works.
Thank you, Deb

[Nikki]

Hey Deb!

Thanks so much for checking out the Pura Vida! eh? site!

One quick question for you: Are you trying to log into this website that you’re currently viewing (i.e., the Pura Vida! eh? Inc. website) or the DIY Costa Rica website (i.e., http://www.diycostarica.com?) I ask only because the solution to the problem depends on which website you’re trying to log into. 🙂

If you’re trying to log into this website (i.e., the Pura Vida! eh? website), I believe the problem is that you’re not yet a Pura Vida! eh? member. (I just checked our records of Pura Vida! eh? accounts and cannot see your name listed, although I can confirm that you are currently a DIY Costa Rica member.) I’m wondering if perhaps you’re confusing the two accounts/websites?

To confirm, the two accounts (Pura Vida! eh? and DIY Costa Rica) are separate; each one is tied to a separate website/initiative of ours.

A DIY Costa Rica account provides access to all of the protected
content on our DIY Costa Rica website (https://www.diycostarica.com), including our Costa Rica Destination Tool, our Costa Rica Recommendations Map, and all of our private Costa Rica recommendations.

A Pura Vida! eh? account provides access to the checkout page on our Pura Vida! eh? website (https://puravidaeh.ca), where you can submit an order for discounts.

If you’re not able to successfully log into the Pura Vida! eh? Inc. website (i.e., if you aren’t able to access the checkout page), the problem is likely that you’re trying to enter your DIY Costa Rica account credentials into the Pura Vida! eh? Inc. site by mistake. (To fix that and be able to access the Pura Vida! eh? Inc. site’s discounts, you’ll need to become a Pura Vida! eh? Inc. member.)

If you’re not able to successfully log into the DIY Costa Rica website, there may be an issue with the credentials you’re entering on the log-in page. (On our end, your DIY Costa Rica is active, so you should be able to log into the DIY Costa Rica website without issue.) Unfortunately, I cannot test your DIY Costa Rica account credentials on our end because I don’t know what they are (we aren’t able to see members’ passwords), but what I can do is assign a temporary password to your DIY Costa Rica account if you want, which you can then use to log into your DIY Costa Rica account. Before I go ahead and assign a new, temporary password to your account (doing so will override your original credentials), would you mind confirming with me that you aren’t able to successfully log into the DIY Costa Rica website (not the Pura Vida! eh? website) using your current credentials?

Thank you! 🙂

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