- This topic has 1 reply, 1 voice, and was last updated 3 days, 16 hours ago by ,
.
-
Posts
-
-
Hello,
I submitted a request for tickets for 3 adults and 2 students on March 16 for tours to Mistico Hanging Bridges and Sky Trek Zipline tours for April 13. I haven’t received any confirmations yet. Were you able to book these? We arrive in La Fortuna on April 12.
Thank you,
Laurel McGinley -
,
Hi Laurel,
Thanks so much for your comment and for trying to get in touch. When you have a moment, would you mind checking your junk mail and trash folders? We’re receiving your messages but I don’t think you’re receiving ours. We sent two emails to you a few weeks ago when you first submitted your order, then another email last Saturday to check in with you about the pending tours because your trip was fast approaching, and then two more emails just a few minutes ago, which were responses to the email you sent us a few minutes beforehand. I suspect that our messages are going straight to a folder within the email system that you use (AOL), but I don’t know which folder. Would you be able to check all of your folders to see if the messages are there?
Until soon! 🙂
Nikki
-
