Hi Leslie!

Thank you so much for your interest! I can certainly help.

Quick question: Are you currently a member of our Pura Vida! eh? website? I ask because I checked our records of Pura Vida! eh? member accounts and I didn’t see your name registered. I can see your name registered in our records of members of DIY Costa Rica (our sister site), though. To confirm, the two websites (and accounts for each) are different: the DIY Costa Rica account provides access to all of the protected content on our DIY Costa Rica website, including our Costa Rica Destination Tool, whereas the Pura Vida! eh? account provides access to the checkout page on our Pura Vida! eh? website (this website you’re currently on) where you can submit an order for discounts.

Since you mentioned that you can’t log in, to check, are you trying to log into our Pura Vida! eh? website or our DIY Costa Rica website? If you’re trying to log into our Pura Vida! eh? website, then the issue you’re experiencing is that you’re not yet a Pura Vida! eh? member. If this is the case, you can quickly become a Pura Vida! eh? member on this page on our website (https://puravidaeh.ca/membership-join/). Once you’re a member of our Pura Vida! eh? site and are logged in to your Pura Vida! eh? account, you’ll be able to submit an order (through our Pura Vida! eh? website) for the discount(s) that you want to access for your trip.

Alternatively, if you meant that it’s our DIY Costa Rica website that you aren’t able to log into, just let me know by replying to this forum thread and I can reset your DIY Costa Rica member account using a temporary password that will let you in.

Pura vida!

Hi Leslie!

Ok no problem! Your DIY Costa Rica account was set up previously when you originally registered the account. So, all should be working well (the account shows as “active” on our end). One thing I did notice, though, is that you mentioned above that your username is “leslie” (without quotation marks) but our records show that the username you selected was “Leslie” (without quotation marks, and with a capital “L”). Perhaps this is the issue? When you have a moment, would you mind trying to log in to your DIY Costa Rica account on our DIY Costa Rica website (you can do so here: https://www.diycostarica.com/membership-login/) and using the username “Leslie” (without quotation marks and with a capital “L”) when you do? That should do the trick, but if for some reason you still can’t get in, simply report back here and I’ll reset the account for you.

Until soon!