- This topic has 7 replies, 3 voices, and was last updated 1 month, 2 weeks ago by
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Hello,
I purchased a membership for 39$ today not realizing there is a minimum 10 day advance needed for purchase. Unfortunately we are going to be in CR just for a week and cannot use this service at all.
Please let me know how we can cancel and refund this membership.
Cheers
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Hey ahoyos87!
No problem at all! I’ve refunded your membership payment in full. Thanks so much for your initial interest in our discounts! 🙂
Pura vida!
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LOOKING FOR CUSTOM discount fees for a travel party of eight (8).
Potential Tours for Pura Vida discounts
8 guests Don Juan Coffee Tour currently out of stock
8 Tour with guide Santa Elena Cloud Forest Reserve, including transportation
8 Selvatura Park, sloth exhibit, butterfly garden, including transportation
7 Treetopia, Monteverde zipline, tram, hanging bridges
1 Treetopia tram and hanging bridges
8 Tour with Guide Monteverde Cloud Forest Reserve, including transportation
8 Monteverde Orchid Garden tour (available?)
6 Bajo del Tigre Night Tour, including transportation
4 Mistico Park – La Fortuna Birdwatching Tour in stock
8 Tour with Guide Arenal 1968 Trail or entrance without guide
8 Desafio Sarapiqui River Safari Float Tour including transportation in stock
8 Arenal Mundo Aventura horseback tour with Maleku Cultural Experience, including transportation not in stock
8 Desafio Costa Rican Cooking Class, including transportation in stockTOTAL 12 TOURS
9 TOURS FOR 8 PEOPLE
1 TOUR FOR 6 PEOPLE
1 TOUR FOR 4 PEOPLE
1 TOUR FOR 1 PERSONThank you for your assistance, as always! Deb
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Hi Deb!
Thanks so much for your interest in our discounts! 🙂
I just sent you an email with information regarding the custom membership that you’d need to have in order to access the discounts that you’d like for your group. As a heads up, Pura Vida! eh? emails have a tendency to go straight to junk mail folders (because so many get sent out daily and they erroneously get marked as spam), so if you didn’t receive the message, please look for it there. 🙂 Of course, if you cannot find it in any folder, don’t hesitate to let me know by reporting back here and I’ll try sending it to you a different way.
Until soon!
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Greetings,
I purchased the Level 15 membership, and we used it for one activity, but unfortunately none of the other activities we wanted had availability from your service, and we’ve returned home.
Can I get a refund on the unused portion of our membership?
Many thanks, Pura Vida!
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Hi jobrien2!
Absolutely! Thanks so much for letting us know that you didn’t end up using all of the discounts included in the membership that you initially purchased. I’m happy to offer you a refund of your membership purchase in that case, and I’ve just gone ahead and authorized that through PayPal (you should receive the refund from them shortly). The refund will be a partial refund in the amount of 80.00 to account for the one discount (for Sky Adventures’s tour) that you did end up using. Here’s a breakdown of the refund calculation:
The cost of the membership level that you initially purchased ($99.99)
The cost of the membership level needed to access the one discount for 4 people that you ended up using during your trip ($19.99)$99.99 – $19.99 = $80.00
If you have any questions, don’t hesitate to ask. Thank you for your interest in our discounts! 🙂
Pura vida!
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Many thanks Nikki!!
Definitely a great site/service!!!
Pura vida!
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Many thanks Nikki!!
Definitely a great site/service!!!
Pura vida!
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