Hi Sally! 🙂

Thanks so much for your interest in our discounts, and for your patience while our website underwent some changes over the past few days.

I can confirm that our discounts are valid for 2023! It’s strange that some pages are still showing as 2022; perhaps the browser hasn’t updated them? They show as 2023 on our end, so I’m not sure why they wouldn’t appear that way to all visitors. Anyway, yes, we can still help with discounts for the 2023 season! 🙂

With respect to the Pura Vida! eh? account registration link, I just pulled up your account to obtain a copy of the link to email to you, and what I found is that the registration link didn’t go out automatically (and hasn’t even been created yet) because the funds haven’t come through PayPal yet. I thought that was a bit strange because PayPal payments typically come through instantly, but when I dug into the issue a little further, I learned that you paid PayPal via an e-cheque (as opposed to a debit or credit card), and apparently doing so caused a delay with PayPal. PayPal says that the funds are scheduled to be processed on June 7th. Assuming the cheque clears, the registration link will be auto-created and auto-sent to you at that time.

As a side note, as I was reviewing our PayPal account, I saw that you made a separate payment for our DIY Costa Rica project. That payment was submitted on May 24th by e-cheque as well, and PayPal held it in a “pending” state until today, when the payment was ultimately canceled. I’m not sure if you canceled the payment on your end or if PayPal canceled the payment due to an issue with the cheque, but to confirm, no funds reached us for payment for DIY Costa Rica access, and that’s the reason why you wouldn’t have received a registration link to set up an account over on our DIY Costa Rica website.

In moving forward from here, unfortunately, we can’t begin processing an order for discounts until a payment arrives (the payment triggers the account registration link to go out, and an active account is required to place an order for discounts), so we have two options:

For one, we can wait until tomorrow, which is when PayPal is anticipating the e-cheque funds will clear. Assuming the funds come through okay, you’ll be able to register your Pura Vida! eh? account and submit an order for discounts, provided the discounts you want are for dates that aren’t within the next 10 days.

Alternatively, if you don’t want to wait until tomorrow to see if the cheque clears, or you are in need of discounts for dates within the next 10 days, we can leave things as is, and not place an order for discounts for your trip. In this case, you can either go ahead and cancel the e-cheque payment that you originally sent, or, if doing so isn’t an option on your end because the payment is already in process, we can wait to see if the funds come through tomorrow, and if they do, we’ll happily refund them to you. At this point in time, we’re not able to issue you a refund for any funds because we haven’t received any payments from you yet.

Of course, however you’d prefer to proceed here is okay with us! 🙂

Until soon,

Hi again, Sally! 🙂

Just a quick update:

We’ve received a notice from PayPal explaining that the e-cheque payment you submitted to them for payment for a Pura Vida! eh? membership was canceled. Like the e-cheque payment you submitted to PayPal for access to our DIY Costa Rica site, I’m not sure if this second payment was canceled by you or if PayPal canceled the payment due to an issue with the cheque, but to confirm, no funds reached us for payment for the Pura Vida! eh? membership. 🙁

Pura vida!