Hi Joy!

Thank you so much for reaching out to us via our forum! I certainly help. 🙂

Quick question: Are you currently a member of our Pura Vida! eh? website? I ask because I checked our records of Pura Vida! eh? member accounts and I didn’t see your name registered. I can see your name registered in our records of members of DIY Costa Rica (our sister site), though. To confirm, the two websites (and accounts for each) are different: the DIY Costa Rica account provides access to all of the protected content on our DIY Costa Rica website, including our Costa Rica Destination Tool, whereas the Pura Vida! eh? account provides access to the checkout page on our Pura Vida! eh? website (this website you’re currently on) where you can submit an order for discounts. Since you mentioned that you’re not able to checkout, I assume you mean that you’re not able to log in to the Pura Vida! eh? website (even though you may be able to log in to the DIY Costa Rica website). If so, I believe the issue you’re experiencing is that you’re not yet a Pura Vida! eh? member. If this is the case, you can quickly become a Pura Vida! eh? member on this page on our website (https://puravidaeh.ca/membership-join/); you’ll register your Pura Vida! eh? account following the same process you did when you registered your DIY Costa Rica account (keep an eye on your junk mail folder as the registration email may end up there). Once you’re logged in to your Pura Vida! eh? account, you’ll be able to access the checkout page and submit an order for the discount(s) that you’ve added to your cart.

Alternatively, if you meant that it’s our DIY Costa Rica website that you aren’t able to log into, just let me know by replying to this forum thread and I can reset your DIY Costa Rica member account using a temporary password that will let you in. 🙂

Pura vida!