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NOTE: The content on this page was last updated on November 23rd, 2017.
Following the submission of a Day Tour Reservation Request form to Pura Vida! eh?, travellers are provided with instructional information that outlines any action required of them according to the tour operator’s policies (i.e., our team will explain whether full, partial, or no prepayment is required by the tour operator, as well as outline how any payment or guarantee of payment should be provided to the tour operator if it is required). The policy information listed below is provided as a courtesy to all travellers who visit our website; travellers who opt to reserve their desired Costa Rica tours through Pura Vida! eh? will receive more specific policy information and guidance from our team throughout the process of working together than the static text posted below for convenience purposes.
THE FOLLOWING ARE THE TOUR OPERATOR’S POLICIES
- Cancellations made prior to 48 hours before the tour date receive no penalty.
- Reservations cancelled within 48 hours of the tour date are charged for 100% of the reservation cost.
After making a reservation you can change the date and time at no extra charge according to the availability of Monteverde Extremo Park.
After making a reservation you may exchange it for another tour, but you must pay the difference in cost of the new tour.
Any change in time and date must be at least 24 hours in advance of the original date of the tour.
If Monteverde Extremo Park cancels a tour, there will be an opportunity to reschedule the tour at another time. If rescheduling is not possible, the tour will be refunded 100%.
If the customer cancels the tour, they have the option to reschedule the tour at another time or request a refund.
In the case of a refund, Monteverde Extremo Park will retain 2.5% of the total value corresponding to the commission of the Bank to cancel card.
Any rescheduling will be according to the availability of Monteverde Extremo.
For travellers’ convenience, we list tour operators’ policies on our website, however please note that a tour operator’s policies are subject to change at any time; for the most up-to-date policy information that will supersede any detail, error, or omission from our website or correspondence, please obtain this from the tour operator directly.