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Hey Ted!
Sounds like a great plan. 🙂
Our visit is scheduled for late February, so I’d love to receive your feedback, especially since you’ll be heading there later this month. Thank you so much!
Pura vida!
,Hey Ted!
Awesome! Let me know if you have any other questions. 🙂
Pura vida!
,Hi Ted!
Great question! We haven’t had a chance to head over to the Nauyaca Waterfall Nature Park yet, so, unfortunately, I can’t comment on that attraction. We’ve visited the Nauyaca Waterfall via the original access site (Nauyaca Waterfalls), though, and that was a thrill. We’ve also visited the waterfall via hiking (as opposed to horseback riding), which was a challenge but well worth the trip. From what I’ve heard, access to the waterfall via the Nature Park option is less strenuous, so if you don’t plan to take the horseback riding tour that the original access site (Nauyaca Waterfalls) offers, you may be better off going with the Nature Park option and using their trolley.
Pura vida! 🙂
,Hi Ted!
Great question! Personally, we prefer Sky Adventures’s tour, not only because of the braking system but because it includes a complimentary aerial tram ride.
To help you decide which tour is the best for your travel group, don’t miss our related blog post:
The Best Ziplines In Costa Rica: Comparing 6 In Arenal and Monteverde https://costaricatravelblog.com/best-zipline-costa-rica/
Pura vida! 🙂
,Hello again Stephanie!
I received a notification that you were able to successfully register your account, so I’m assuming you found the account registration email in your junk mail or trash folder. I also saw that you submitted an order, so I trust all is well! 🙂
This quick email is simply to confirm with you that we’ve processed your discount order and that we’ve sent you a total of 4 emails (one order status email on December 30th, and three order item updates on January 1st) since you submitted the order to us. Just in case any or all of those four emails didn’t arrive at your inbox, I wanted to give you a heads up that these emails too may have ended up in your junk mail or trash folder.
Pura vida!
,Hi Sunil!
Thanks so much for your patience! Since messages sent from our regular email address clearly weren’t reaching you, I tried emailing you today from a different email address entirely. That message likely ended up in your spam folder because your email provider wouldn’t have recognized the sender. Would you mind checking your spam folder once more to see if the new email is there? It should be! 🙂
Until soon!
,Hi Stephanie!
Thank you so much for your message! 🙂 I’m sorry if I missed a forum comment from you earlier; I checked our forum and didn’t spot another comment from you, so I don’t know where you posted it. For your account, I can confirm that we received your PayPal payment yesterday successfully. The account registration email is sent out automatically following PayPal payment, so you should have received it shortly after you paid through PayPal, but that message often ends up in junk mail folders. Would you mind checking both your junk mail and trash folders? Earlier this afternoon, I noticed that you hadn’t registered your account yet, and I sent you a follow-up email with a new registration link. If you didn’t receive that message either, it is also likely sitting in a junk mail or trash folder. If for some reason you didn’t receive either message, please let me know by responding below and I’ll try reaching out to you from a different email account altogether. One way or another, we’ll get it sorted out! 🙂
Until soon,
,Hey Kristin!
Ok, no problem! Thanks so much for letting me know. I just sent you the message info in a forum notification email instead, since that email seemed to reach you okay. Please let me know if for some reason you still don’t receive it!
,Hey Kristin!
This quick message is simply to confirm that I just sent you an email with a custom quote and other info. 🙂
Pura vida!
,Hi Sunil!
I’m so glad to connect with you via our online forum! I’ve sent a few emails your way but I don’t think they’ve reached you properly because we haven’t heard back from you about them, and in the past, you’ve always been quick to respond. Can you let me know if you see this message? If so, I can update you through here (to confirm, we did receive and have since processed order #104444) to make sure all of our information finds you okay.
Pura vida!
,Hello Milan!
Thanks so much for your message and for letting us know that you provided Desafio Adventure Company with the payment for their tour! 🙂 To confirm, Desafio Adventure Company hadn’t charged you yet because they were waiting to hear from us after you sent them the payment. As per the note in the email we sent you on December 16th, we were just waiting to hear back from you after you had a chance to provide the payment to Desafio. Now that you’ve done that, you’re all set! 🙂 We let Desafio Adventure Company know that you provided the payment, and they confirmed payment receipt with us, so we can go ahead and send you your discount voucher for the tour.
To confirm, I just emailed you the discount voucher a few minutes ago. If for some reason you didn’t receive it, just let me know and I can try sending it to you a different way.
Pura vida! 🙂
,Hi Kirt!
Thank you so much for your interest in our discounts! Unfortunately, we aren’t able to accept last-minute requests at this time. 🙁 I wish we could (there are some times during the year when we can make exceptions to the normal 10-day rule), but this week and the next are the two busiest weeks for travel in Costa Rica, and it’s taking longer than usual for most tour operators to arrange tours. This means that we aren’t able to rush our processing since everything (including forum responses–thank you for your patience with us!) is taking longer than usual.
As a side note, I noticed that you purchased our membership already. Is there a different tour discount that you’d like to access for a date that’s not within the next 10 days? If so, great! If not, and you’ll no longer need our membership, just let me know and I’d be happy to refund your purchase.
Pura vida! 🙂
,Hi Myron!
This quick message is simply to confirm that we just emailed you an update regarding your request for our Arenal Sky Trek, Sky Walk, and Sky Tram Combo discount. (That email may have ended up in your junk mail folder). To confirm, it was your first choice (9:00am on December 31st) that the tour operator arranged. Please see the email we just sent you for information regarding time-sensitive next steps.
Pura vida! 🙂
,Hey Myron!
No problem at all! Our emails have a tendency to end up in junk mail folders because they usually contain links (some email systems mark them as spam). I’m glad you located our email, though! To confirm, we did receive your discount order and had already processed it for January 1st, but I can certainly try to swap this to December 31st as per your follow-up note above. Quick question: Is it still the 9:00am time that you’re interested in for December 31st? With respect to transportation, unfortunately, Sky Adventures is a tour operator that doesn’t provide complimentary transportation with any of their tours. They can provide it for an extra charge ($17.00/person plus tax round-trip). In this case, would you like to include it with your tour or would you prefer to arrange your own transportation to/from Sky Adventures’s Arenal Park?
Pura vida! 🙂
,Helo Yuliya!
Thanks so much for your interest in our discounts! 🙂
Yes! Arenal Xilopalo is considered a “La Fortuna hotel” by Desafio Adventure Company, so they don’t charge extra to provide a pick-up and drop-off service at that property.
Pura vida!
